how to fix my windows build in Camera for my laptop

Question

This is the error that is showing

Screenshot 2026-07-26 093248.png

thank you,

Maria

Answer 1

Thank you for the screenshot.

You have a Lenovo Yoga C640-13IML Laptop.

1

On that laptop model, there is a small privacy slider beside the webcam lens above your screen, ensure that privacy shutter is open.

2

On your keyboard, the F8 key controls the webcam, try pressing that key or Fn + F8 to see if that enables the webcam.

3

If that does not resolve the problem, below is the support page for your laptop on the Lenovo website, from there, you can download the installer for the webcam drivers.

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-c640-13iml/downloads/driver-list/component?name=Camera%20and%20Card%20Reader&id=B7FF933A-6722-4635-9471-39DF68737A1D

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Answer 2

Thank you for that screenshot.

Please open that utility again, do not click anything in that utility or select anything in the left pane and please provide a screenshot of that utility, I need to see a screenshot like this:

Answer 3

This is what I'm showing on my end after searching for the support page. There are no

options to update or download the camera whatsoever.

Answer 4

1

Look at the function keys (F1 - F12) on your keyboard, if one of them has a camera icon, press that key or Fn + that key to unlock the webcam.

2

If that was not the problem, look at the camera lens above your screen, is there a small privacy slider that needs to be opened to access the webcam?

3

If the webcam is still not working, go to the support page for your laptop on the manufacturers website, then from there, download and re-install the version of webcam drivers they provide

If you have any difficulty locating that support page, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.