Support: Subscription Payment Went Through, but Device Shows Error With Payment

Amandaaaa 20 Reputation points
2026-07-26T13:41:18.4733333+00:00

Hello. I recently renewed my subscription for Microsoft 365 Personal, and payment was successful, but my laptop still shows payment error when I start up any products under my subscription. How do I rectify? What could be causing this?? Again, payment was successfully deducted from my account. Thank you!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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Answer accepted by question author
DaveM121 916.6K Reputation points Independent Advisor
2026-07-26T14:14:40.1833333+00:00

1

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly.

2

If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Billing section, is it indicated your payment has been processed correctly.

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