Too Many Attempts to update current MS365 Subscription

Question

Need to talk to human person on how to CANCEL several attempts to purchase and renew MS365 that my wife tried to do over 60 times using my credit card and the bank called to me that fraudulent charges to Microsoft was done. Can someone please help me get this issue resolved because my credit card is on hold and I will not be able to use it until these "several attempted charges" are cleared. We only want ONE (1) subscription for our home computer. We currently have $129.99 and want to renew this current subscription. Need help ASAP! Thank you.

Answer 1

This forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option