How do recover my suspended account from another email

Question

My email [Moderator Note: Personal Info Removed]@aol.com has been locked and I cannot not unlock it to purchase microsoft office

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Moved to Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

Answer 1

Hi Alex kraus,

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m sorry to hear that you cannot access your account and have not received a response to the recovery request you submitted on June 27.

If your AOL email account is locked, you will need to contact AOL Support directly, as Microsoft cannot unlock an @aol.com mailbox.

If your Microsoft account uses your AOL address as the sign-in name, please use another working email address—or create a new Microsoft account—and access the Microsoft Sign-in Helper. It will guide you through the available recovery options and may offer the option to contact Microsoft Support if additional assistance is needed.

When contacting support, explain that you submitted an account reinstatement request on June 27 but have not received a response. Please also check the Junk or Spam folder of your alternative contact email address.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding. 

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