about buy the games in xbox pc

Question

hello, i cant add my visa to buy the game in xbox pc, how i can fix?

Answer 1

Hi Achmad Daffa

If you can't add your Visa card in the Xbox app on PC, try these steps:

1. Sign in to your Microsoft account at https://account.microsoft.com/billing/payments and try adding the Visa card there instead of through the Xbox app.
2. Make sure the card details, billing address, cardholder name, and postal code exactly match what your bank has on file.
3. Confirm that your Microsoft account region matches the country where the card was issued.
4. Remove any old or expired payment methods from your account.
5. Try a different browser or use the Microsoft Store website to complete the purchase.
6. Contact your bank to verify that online and international transactions are enabled and that they are not blocking Microsoft purchases.

If you receive a specific error message or error code when adding the card, please share it (without posting any personal information), and we can try to provide further help.