Urgent Request to Reset My DHIS2 Two-Factor Authentication (2FA)

Question

Dear Sir/Madam,

A few days ago, I enabled Two-Factor Authentication (2FA) for my work account in DHIS2 using an authenticator app.

Unfortunately, today I accidentally deleted my DHIS2 account from the authenticator app. I tried to add the account again, but although it is added successfully, the authentication codes generated by the app are not accepted by DHIS2.

At this point, I have no way to log in. The QR code is no longer available for me to scan again, and none of the authentication codes work.

I kindly request that you treat this issue as urgent and help me resolve it as soon as possible, preferably by resetting or disabling the Two-Factor Authentication (2FA) on my account so I can set it up again.

Your prompt assistance would be greatly appreciated, as I currently have no other way to access my account.

Thank you very much for your support.

Best regards,

[Moderator note: Personally Identifiable Information removed]

Answer 1

Hello @Mawla Zamani (RI/AFG)

I understand you recently enabled Two‑Factor Authentication for your DHIS2 work account and then accidentally removed the account from your authenticator app. Now the codes generated are not being accepted and you no longer have the original QR code to set it up again. I can see how urgent this feels since you cannot log in at all.

To guide you better, may I ask:

• Do you still have access to any backup codes that were provided when you first enabled 2FA?
• Is your DHIS2 account managed by an organization or IT team who can reset security settings for you?
• Is there any difference between the codes I had before and the codes I see now after re‑adding the account?
• Can you give me more details about what a DHIS2 account actually is? Is it the same as a company website account or something different?

Looking forward to hearing from you for further assistance.

---

If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in "our documentation" to enable e-mail notifications if you want to receive the related email notification for this thread.