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Does anyone have issues with the Word app not opening the keyboard? I just started having this issue. I used to be able to go back and select my files to edit them, and all my files were saved to my iPhone. But recently, I cannot go back and edit those files. Only if they are saved on “cloud” or my “OneDrive personal” can I edit them. But I never had an issue in the past, and even Microsoft tech support doesn’t know why. We did every possible troubleshooting step you can do to try to rectify the problem, but still no luck.
A family of Microsoft word processing software products for creating web, email, and print documents.
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I have my documents saved on iCloud and OneDrive. It does not matter where the document is saved. I still do not have a keyboard when I open the document and cannot type or edit my doc.
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I'm sorry you're facing this issue as well. Since the keyboard does not appear for documents saved in either iCloud or OneDrive, this suggests the issue is with the Word app on the iPhone rather than the file location.
Please make sure both iOS and Word are fully updated, then sign out of Word, close the app completely, reopen it, and sign back in.
If the issue continues, you can temporarily open the documents in Apple Pages, edit them, and export them back to Word format. Please also consider submitting feedback as described in my earlier answer to help bring this behavior to the product team’s attention.
Thank you so much for your patience!
Dear G,
Sorry you’re having trouble editing Word documents saved directly on your iPhone.
From your description, the on-screen keyboard does not appear for files stored on the device, while documents saved to OneDrive can still be edited normally. Many other iPhone users have reported the same behavior previously, but so far, there does not appear to be an official fix for it.
Please try the following options and check whether they help:
I also recommend submitting feedback through Word > three-dot menu > Send Feedback or through the Microsoft's Feedback Portal (you can create a new report or vote for an existing report describing the same issue) so the issue can reach the relevant product team. Since this is a user-to-user community forum, we can only share suggestions based on our findings and personal experience. Although feedback may not provide an immediate fix, it can help bring the issue to the product team’s attention for further investigation and improvement.
If any confirmed updates become available, I'll share it back here. Thank you very much for your patience and understanding!
Best regards.