I use copilot on a Mac. it has stopped working.

Tommy Schmitz409 0 Reputation points
2026-07-26T19:52:24.1566667+00:00

I am working with copilot to create a dashboard. Using a Mac. Copilot has stopped working.

Microsoft Copilot | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-07-26T19:52:38.09+00:00

    On Mac, the supported self-service checks are:

    1. Make sure the correct account is signed in. Copilot in Microsoft 365 apps requires the account in the app to have a Copilot-enabled subscription. If work files are being used, sign in with the work or school account that has the organization’s Copilot access.
    2. Refresh the Microsoft 365 license.
      • Open any Microsoft 365 app.
      • Select the app name in the menu bar, such as Word or PowerPoint.
      • Select About <app name>.
      • Select More Info....
      • Select Refresh License.
      • Close open documents and restart all Microsoft 365 apps.
    3. Check Mac privacy settings in the app.
      • Open Word.
      • Select Word > Preferences > Privacy.
      • Make sure Experiences that analyze your content is turned on.
      • Make sure All connected experiences is turned on. If Microsoft 365 is managed by an organization, these settings may be controlled by IT.
    4. Make sure Office for Mac is on the latest build.
    5. If Copilot works in the browser but not in the Mac app, refresh the page in the web app and, if needed, enable third-party cookies in the browser.
    6. If the file is stored in third-party storage, move or copy it to OneDrive or SharePoint before using Copilot with that file.

    If the issue is specifically that Copilot keeps loading with no output on Mac, updating Office through Microsoft AutoUpdate and then restarting the Mac is also a documented resolution path.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.