How to delete archive and deleted folders from one drive

Question

How do I delete my archived and deleted folders from one drive

I can delete but they are still sitting in ome drive and taking up all my storage, it won't delete when I select delete all or empty folder, comes up saying unable to delete

Answer 1

Hi Barry O'Kane

I understand that you are trying to remove items from OneDrive because they are still consuming storage, but OneDrive reports "unable to delete" when you select "Delete all" or "Empty folder".

First, could you provide:

• Whether you are using a personal Microsoft account.
• Whether the folders are stored in OneDrive or in Outlook.com mail folders such as Archive and Deleted Items.
• The exact error message shown when you attempt to delete them.

This information will help determine the appropriate next troubleshooting steps.

In the meantime, please sign in to OneDrive on the web and check whether the items are present in the Recycle Bin:

1. Open OneDrive online.
2. Select "Recycle Bin" from the left pane.
3. Choose "Empty recycle bin".
4. Wait a few minutes and then check your storage usage again.