How do we see our all license keys?

Question

Back in the day, if you wanted to see your license keys there was a way to do so from your account. If you had older software like Office 2019, you could also find and download your installation file. Now this is gone, there's only one place to see any order history, which is rubbish and shows up to 7 years, and it's impossible to find anything on there if it's even on there.

So my question is, is there a way to 1. go back to the old way of seeing your history and all the files you had so you can download an older version of Office or 2. just an easy to way to find the Office 2019 installation file, that doesn't require me to 1. pay for 365 and 2. use some random dodgy website to download the file?

Answer 1

Hi Kris,

Good day. Sorry to hear your frustrations. Microsoft has changed how product downloads and license management work, and older perpetual licenses, like Office 2019 are much harder to find.

In regards with your questions:

1. Microsoft removed already the "Old" "Services and Subscriptions" option that listed many perpetual licenses with download links. There's no way to switch it back. But if your Office 2019 was redeemed to your Microsoft account, go to "Services and Subscription", if it is listed you should see an Install or Manage button. If not listed, your Office 2019 might not be associated with that MS account.
2. You don't need a Microsoft 365 subscription to reinstalla Office 2019. Microsoft still provides its official installation files. Just go to Office setup page, sign in with the Microsoft account that owns the license, and enter your 25 character key if hasnt redeemed yet. Download and install Office 2019 from Microsoft servers.
3. Lastly if the key is already in use (redeemed) but not visible, Microsoft Support is generally the only option to retrieve this. Sometimes they can identify which Microsoft account the key is attached to, provide you have the proof of purchase.

I hope this helps.

Regards,
Jhun