On my other account when i try to login it says "can't find account" and when i press create new account it says already have an account and it wont work on my ROG xbox ally and on minecraft the email is [mod: PII redacted]@gmail.com feel free to email me

Conner Dalton 0 Reputation points
2026-07-27T00:33:43.9666667+00:00

On my other account when i try to login it says "can't find account" and when i press create new account it says already have an account and it wont work on my ROG xbox ally and on minecraft the email is [mod: PII redacted]@gmail.com feel free to email me to help but yeah i wanna know how to fix it it's annoying.

coppied from past question. Used all ways but still dont let me log it

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Thomas4-N 20,870 Reputation points Microsoft External Staff Moderator
    2026-07-27T07:31:04.48+00:00

    Hello Conner Dalton,

    I’m sorry you’re stuck between “account doesn’t exist” and “account already exists.” Since the same account fails on both Minecraft and the ROG Xbox Ally, this likely needs account-level assistance.

    Microsoft Q&A is a public forum, so contributors cannot inspect or recover accounts. Please use Microsoft’s Sign-In Helper and enter the exact Gmail address originally linked to the Microsoft account.

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