Unable to complete Microsoft Academic Verification due to processing error

Question

Hello Microsoft Support,

I am trying to complete my academic verification, but after completing the profile information and security check, the verification page displays the following error:

“We are sorry, we cannot process your request right now. Please try after some time.”

I have tried again after waiting, but the same error continues to appear. This is preventing me from verifying my student status and accessing Microsoft student benefits, including Azure for Students.

Please check the issue with my verification request and guide me on how to complete the process. I have attached a screenshot of the error for reference.

Thank you.

Answer 1

Hi 

I understand that you are trying to complete your academic verification, but after submitting your profile information and completing the security check, you receive the error: “We are sorry, we cannot process your request right now. Please try after some time.” 

I’m sorry for the inconvenience this has caused, especially since it is preventing you from accessing Microsoft student benefits such as Azure for Students. 

To help resolve this, please try the following steps: 

1/ Use an InPrivate or Incognito browser window 

• Close all browser windows. 
• Open a new InPrivate or Incognito session. 
• Go directly to the Azure for Students sign-up page and try again. 

2/ Clear your browser cache and cookies 

• Old session data can sometimes cause verification errors. 
• Launch the browser, and press Ctrl + Shift + Delete to open the Clear browsing data utility.   
• Now, select All time from the Time range dropdown menu, tick the checkboxes for Cookies and other site data and Cached images and files, then click on Clear data towards the bottom.    

3/ Try a different browser or network 

• For example, try Microsoft Edge or Chrome. 
• If you are using a VPN, proxy, or school network, temporarily disable it or try another network. 

4/ Confirm you are using your official school email address 

• Azure for Students requires academic verification, usually through your educational institution email address. 
• The offer is intended for eligible students and requires verification of student status. Check that your profile information matches your academic records 
• Please make sure your name, school name, country/region, and email address are entered correctly. 

You can also create an Azure support request through the Azure portal. Microsoft provides support for subscription management issues, and support requests can be created from Help > support in the Azure portal. 

For more information, please refer to the following link: 

• Azure for Students 
• Create an Azure support request 

I hope this information is useful. Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well. 

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

---

If the answer is helpful, please click "Yes" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.