bluetooth sound system

kathryn smith 0 Reputation points
2026-07-27T02:07:09.2066667+00:00

I was speaking to a gentleman but I can't spell his name. It looked like Ashamean or something like that. anyway I was so excited that he actually fixed my sound system on my Windows 11 PC, that I accidentally clicked on the x and cut him off. He accessed my PC through Quick Assist. He said i needed to find him so he can confirm that he has disconnected from my PC.

<PII removed>@gmail.com

I hope you can find him because I can't

I don't understand all the tag below either

Windows for home | Other | Security and privacy
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  1. Thomas4-N 20,695 Reputation points Microsoft External Staff Moderator
    2026-07-27T08:00:02.8+00:00

    Hello kathryn smith,

    I’m glad the sound issue was fixed.

    You do not need to find the support person or receive separate confirmation. Once the Quick Assist session was closed, the connection ended. A new connection would require a new Quick Assist code and your permission, so the support person cannot access the PC now.

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

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