I was not able to check-in in my scheduled exam.

Soni Kumari 0 Reputation points
2026-07-27T08:12:08.58+00:00

I want to reschedule my DP700 certification exam. I was not able to check-in my exam even after system test and everything was completed in advance. Please guide to reschedule the exam.

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  1. Julian Sharp 38,741 Reputation points
    2026-07-27T10:30:57.0266667+00:00

    You can only reschedule an exam yourself if there is more than 24 hours before the exam, contact Pearson Vue, the exam provider, https://home.pearsonvue.com/microsoft/contact, for issues when taking an exam

    https://learn.microsoft.com/credentials/support/reschedule-and-cancellation-policy

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  2. AI answer

    2026-07-27T08:12:24.94+00:00

    To reschedule or cancel an exam appointment, use the Learn profile:

    1. Sign in to the Learn profile.
    2. Open Profile from the avatar menu.
    3. Go to Credentials > Certifications.
    4. Find the exam appointment and select Reschedule or Cancel.
    5. Complete the change on the exam delivery provider’s site.

    Important policy details:

    • Reschedule or cancel at least 24 hours before the scheduled exam appointment, or the exam fee or voucher is forfeited.
    • For online-proctored exam delivery issues or check-in problems, contact Pearson VUE support.
    • If the issue occurred during the exam launch or check-in and a case was already raised with Pearson VUE, wait for their investigation and response.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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