For the "You are not eligible for an Azure subscription" error during sign-up, check these items first:
- Verify the Azure account profile information is correct:
- contact email address
- street address
- telephone number
- Verify the payment card information is correct.
- Make sure there is not already a Microsoft account using the same information.
- If the issue happens during Azure sign-up card verification:
- prepaid and virtual cards aren't accepted
- the billing address must match the selected country/region
- if the page hangs during identity verification, allow third-party cookies in the browser, refresh the page, then restart the browser if needed
- If the sign-up flow shows account blocking behavior during verification, try:
- another verification method
- another network
- waiting 24 hours, and up to 1 week without repeated attempts, because repeated attempts can extend the block
- If the issue continues, use the Azure support path to open a support request.
Using different accounts and different card details repeatedly can trigger blocking behavior, so stop repeated attempts before retrying.
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