I cant book my exam through my learn link

Seena Khan 20 Reputation points MVP
2026-07-27T10:49:27.9866667+00:00

When I tried to book my microsoft exam ab-100 it shows an unexpected error:

Unexpected error

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.

This is the error I am receiving

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Answer accepted by question author
Julian Sharp 39,576 Reputation points
2026-07-27T14:10:53.26+00:00

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

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  1. AI answer

    2026-07-27T10:49:46.5066667+00:00

    For this unexpected error while booking a Microsoft certification exam through the Learn scheduling link, the supported next step is to contact Pearson VUE Support or Microsoft Credentials support.

    Relevant checks before escalating:

    1. Sign in to the Learn profile with the Microsoft account associated with the Microsoft Certification profile.
    2. Open Learn profile → Profile → Certifications.
    3. If the Learn profile does not open correctly, try an Incognito/InPrivate browser session.
    4. When scheduling, make sure the Learn profile has the required details, including the legal name matching the legal ID. During scheduling, required contact details such as address, phone number, and contact email must also be completed before redirection to Pearson VUE.

    If the error continues after that, use support:

    • For exam appointment or scheduling issues: Pearson VUE Support.
    • If the issue is with the Learn/Credentials side or access to the certification profile: Microsoft Credentials support.

    A moderator response is typically available within one business day in the certification support channel.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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