Hi there,
I apologize for the inconvenience.
Are you trying to renew because you are seeing ads in the Solitaire Collection? If so, I would like to tell you that your subscription might not be over. There has been an ongoing issue with the Microsoft Solitaire Collection where the premium edition is also showing ads accidentally, which is a glitch.
Please give it a day or two, and it will resolve it on its own.
I look forward to hearing from you to get the results of the troubleshooting.