I have the same problem.
Ads on Microsoft Solitaire Premium
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Scott Campbell
0
Reputation points
I am seeing ads although the account says it does not expire until 9/22/2026 & will then automatically renew.
Windows for home | Windows 10 | Gaming
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 38%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESF%3C/text%3E%3C/svg%3E)
Suzanne Frosch 0 Reputation points2026-07-27T15:26:46.13+00:00 I have a premium account paid and I'm still getting ads. It was fine until this morning
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3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA 176K Reputation points Independent Advisor2026-07-28T05:10:33.67+00:00 Hi,
Reports from several other users indicate the problem has been fixed. Kindly restart the device once and verify.
I hope this information helps. If you have any more questions, don't hesitate to reach out.
Otherwise, if your problem is resolved, please take a moment to close the question to help others. Wishing you good luck!
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SD - IA 176K Reputation points Independent Advisor
2026-07-27T15:38:14.79+00:00 Hi,
This happens way too often due to a backend glitch from Microsoft. It should typically resolve in a day or two without any action. I appreciate your patience while Microsoft works on the same. If it does not help, fill a support form:
https://support.xbox.com/en-US/game/microsoft-casual-games/forms/microsoft-casual-games-support
A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.
I hope this information helps. If you have any more questions, don't hesitate to reach out.