Copilot i snot allowing me to move past the log in screen

HollyL 0 Reputation points
2026-07-27T15:13:03.6433333+00:00

I have tried to fix the issue but on my HP Envy, my Copilot App is not allowing me to log in. It asks me to log in via Microsoft, Apple or Google. When I press any of them they do not actually take me to a log in page/window. Any ideas how to actually log in? I have restarted my computer, uninstalled, did some CMD code, Powershell codes etc and nothing is allowing me to move past that screen. Copilot Log in screen

Any input?

Microsoft Copilot | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-07-27T15:13:22.1466667+00:00

    Try these in order:

    1. Run the Copilot connectivity troubleshooter.
      • Open Get Help.
      • Search for Copilot connectivity troubleshooter.
      • Follow the prompts.
      • This checks for firewall rules or other blockers that can prevent Copilot from connecting.
    2. Remove and reinstall the Copilot app.
      • In Windows 11: go to Settings > Apps > Installed apps.
      • Search for Copilot.
      • Select … > Uninstall.
      • Reinstall it from the Microsoft Store.
    3. If reinstalling does not help, try signing in again after the reinstall.
      • One documented sign-in fix for Copilot is to uninstall and reinstall the app, and then try signing in again.
    4. If the sign-in window still never opens, use Get Help results to identify blockers.
      • After the troubleshooter runs, review its findings and suggested remedies.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.