Family Plan Updating

Question

Hello,

I accepted my invitation into the family plan yesterday night but it seems as though it has not updated. I do not want to lose files that are in my computer, as they are not backed up to the cloud due to lack of storage from my previous plan. But I am struggling to find information as to why it won't update. Is there anything that I can do to speed along the process?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

When you sign in with your Microsoft account on the Services & Subscriptions page, do you see the Office 365 Family subscription listed?

https://account.microsoft.com/services

If you no longer see the subscription, but you have accepted the invite, please ask the Family Organizer to remove you from their Microsoft 365 Family sharing and then resend the invitation for you to join the subscription.

After re-accepting the new invitation, check whether your subscription updates correctly.