Microsoft Rewards has failed to give me my order

Question

I spent 13,000 reward points to get an 800 Robux gift card, but I have waited 24 hours and my order failed, I got my points back, but I demand my order because this is very annoying and I have put a lot of hard work to earn this reward

Answer 1

Hi, I'm Bernard. I'm happy to help!

Just to confirm, do you still see the 800 Robux gift, or is it out of stock? If you can still see it, you may request it again and check. If it's not available, it is either out of stock or unavailable in your region at the moment. There is no official announcement on when they will be restocked or become available again. Moreover, for further assistance, it's best to contact Microsoft Rewards support, as they specialize in this matter. You can reach them through the link below:

Microsoft Rewards Support: https://rewards.bing.com/support

Answer 2

If the order failed and the points were returned, the reward was not completed. The most common documented reasons are:

1. Redeeming in a different region than the one used to sign up for Microsoft Rewards.
2. Attempting to redeem in multiple regions.
3. Using a VPN or proxy while redeeming.
4. Using a VoIP phone number instead of a mobile or landline number.
5. The reward may be out of stock or unavailable.

To check the order status:

1. Sign in to the Rewards page.
2. Select Redeem.
3. Select Order history.
4. Find the order and check Status.

If a confirmation email was not received, use Resend on the Order History page.

For an 800 Robux reward specifically, a failed or delayed order can also happen when the item is temporarily out of stock or unavailable. There is no published restock schedule in the provided support content.

If the order keeps failing after points are returned, the supported next step is to contact Microsoft Rewards Support through the Rewards support page.

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References:

• Track my Microsoft Rewards orders
• How to redeem Microsoft Rewards points
• Learn about Microsoft Rewards
• Microsoft Rewards 800 robux stock - Microsoft Q&A
• Redeeming Robux Digital Card always give an error even whenever I redeem it - Microsoft Q&A