Hi, thank you for replying. In this case, I recommend submitting feedback to Microsoft Casual Games support.
A problem connecting to ms store and unable to play ms solitair
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 59%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
susan waterton
20
Reputation points
Trying to play daily m/s solitaire but it states a problem connecting to m/s store, I am a premium subscriber and now I am being shown ads yet my subscription does not renew until 02/02/2027
Windows for home | Windows 11 | Microsoft Store
Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
84,190
Reputation points
Independent Advisor
1 additional answer
Sort by: Most helpful
-
Lester Bernard Reyes 84,190 Reputation points Independent Advisor
2026-07-27T16:59:58.1333333+00:00 Hi, I'm Bernard. I'm happy to help!
Based on the information you provided and the subscription you mentioned, it appears that this may be a temporary backend issue affecting Microsoft Solitaire. I recommend waiting 24–48 hours and then checking the game again to see if the issue has been resolved.
In the meantime, you can also submit feedback to the developers so they can further investigate the issue:
https://support.xbox.com/en-US/game/microsoft-casual-games/forms/microsoft-casual-games-support