gmail has stopped synching for over 1 month, 8011 problem

Question

gmail has stopped synching for over 1 month, 8011 problem

Ian Bearpark 0

I have been using New Outlook for some time but on June 29th it has stopped synching my 2 gmail accounts. I have 2 other accounts and an organisations web base outlook which work fine The community pages say there has been a problem for some time but I would like a resolution as soon as possible please I try to sign into my gmail as instructed in my Outlook and I get this response localhost:8011/?error=access_denied also this Authentication failed or was cancelled. Please try again later. Your website help pages are sending me round in loops with no solution so please help ideally someone I can call. Thanks

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Answer 1

Victor1-V 12,260 Microsoft External Staff Moderator

Hi Ian Bearpark,

I understand that both Gmail accounts stopped syncing in new Outlook and that reconnecting them ends with localhost:8011/?error=access_denied. Please note that this is a user-to-user forum, so contributors cannot access your accounts or arrange a telephone call directly.

This message suggests that the Google authorization was denied or did not return successfully to Outlook. Please reconnect each affected account as follows:

In new Outlook, select Settings > Accounts > Your accounts, select Manage beside the affected Gmail account, and choose Remove.
Sign in to the corresponding Google account in a browser. Under Security > Your connections to third-party apps and services, remove the existing Microsoft apps and services connection.
Restart new Outlook, return to Settings > Accounts > Your accounts, and select Add account.
Complete the Google sign-in and select Allow when Google asks whether Microsoft apps and services may access Gmail. Repeat this separately for the second Gmail account.

These steps recreate the authorization without deleting messages stored in Gmail. The supported account-management process is described in Add a Gmail account to Outlook for Windows.

If the same response remains, you may contact Microsoft Support via live chat for further assistance:

Visit the Microsoft Support contact page: Contact - Microsoft Support
In the search bar provided on the page, type "Outlook issue" and press Enter.
Click on the "Get Help" button that appears.
Scroll down the page until you see and click on the "Contact Support" option.
When prompted to select your product or service, choose "Other Products".
For the category, choose "Outlook".
Look for and click on "Chat with a support agent in your web browser".
Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.
Explain your situation clearly: Be concise but provide all the relevant details.

I hope reconnecting the Google permissions restores synchronization for both Gmail accounts.

Ian Bearpark 0 Reputation points

2026-07-28T08:44:13.47+00:00

Many thanks, I was going around in circles trying to contact Microsoft which used to be easy when you could talk to a human. I seemed to have signed in about 3 times and when I asked my question, I thought I was chatting to a help agent but apparently not, can you tell me how to get through to someone in support. I’ll try what you have recommended and am competent but not expert. All I want to know really is when they are going to fix their problem as I didn’t change anything and shouldn’t have to fix anything. Anyway thanks again for your help,cheers
Victor1-V 12,260 Reputation points Microsoft External Staff Moderator

2026-07-28T09:51:28.13+00:00

Thank you for the update. I understand that you were repeatedly directed to automated assistance rather than a support agent.

Please try the following route. Enter the same issue description shown below, because different wording can produce different help options:

1, Visit the Microsoft Support contact page: Contact - Microsoft Support

2, In the search bar provided on the page, type "Outlook issue" and press Enter.

3, Click on the "Get Help" button that appears.

4, Scroll down the page until you see and click on the "Contact Support" option.

5, When prompted to select your product or service, choose "Other Products".

6, For the category, choose "Outlook".

7, Look for and click on "Chat with a support agent in your web browser".

8, Confirm your personal email when prompted - this is the email Microsoft will use to communicate with you during and after the support session.

9, When connected, clearly explain your situation. Be concise but include all relevant details.

Live chat operates during specific business hours. If the option is unavailable when you visit, it may be outside operating hours. You can check the current hours displayed on the support page or try again later.

I hope this route helps you reach a support agent.
Ian Bearpark 0 Reputation points

2026-07-29T11:00:30.0366667+00:00

Thanks again, I’ve got visitors at present and will have a look tomorrow
Victor1-V 12,260 Reputation points Microsoft External Staff Moderator

2026-07-30T09:45:39.42+00:00

Thank you for the update. Please take your time and feel free to try the suggested steps when convenient.
Ian Bearpark 0 Reputation points

2026-07-30T13:53:02.9733333+00:00

Many thanks for your kind support, after a couple of attempts, I got through to an Agent - Sumit who has fixed it for me and it was a bit of a job but apparently the password was corrupted - don't know how. I used to love being able to phone someone though. Anyway thanks again
Victor1-V 12,260 Reputation points Microsoft External Staff Moderator

2026-07-30T14:24:34.6866667+00:00

Thank you for the update. I’m glad to hear that you were able to reach a support agent and that the Gmail syncing issue has now been resolved.