Hi. I'm David, and I'm happy to help you.
To be able to assist you better, please clarify the following:
- Do you have a third-party antivirus installed? (e.g., Kaspersky, McAfee, Avast, etc.) If yes, which one?
- Do you have any VPN software installed? (Even if it's not running at the moment) If yes, which one?
- Are you trying to play audio via internal speakers, external speakers, or headphones?
- If it is an external speaker or headphones, does it have a standard audio connector (Jack connector) or USB connector, or is it connected via Bluetooth?
- Is there an X in the speaker icon next to the clock?
Also, please share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
Looking forward to your reply.