my mail merge wont send when I try to finish and merge the option is not there

Question

When I do mail merge on word for outlook i get to finish and merge and the option to send email does not show up

Answer 1

Hi Liv,

For your concern, may I confirm whether you are using classic Outlook or New Outlook as your default mail app? Word mail merge email sending depends on MAPI-compatible desktop mail app, which should be classic Outlook, not New Outlook.

Therefore, in this case I suggest you should double check these things:

1/ Ensure you set the merge type correctly

• In Word, go to Mailings > Start Mail Merge > ensure you choose E-mail Messages
• Then connect your recipient list and prepare the mail merge template
• Now go to Finish & Merge and you should see Send E-mail Messages

For reference: Use mail merge in Word to send bulk email messages | Microsoft Support

2/ Set classic Outlook as the default mail app

• Go to Settings > Apps > Default apps
• Search for Outlook and set classic Outlook as the defaults for mail-related protocols, especially:
  • MAILTO
  • .msg
  • Email-related defaults if available
• Restart both Word and Outlook. I suggest that you should open Outlook first and wait until the mailbox is fully loaded, then open Word later and try Finish & Merge again

You can give it a try and let me know whether it works. If you have any other questions, please feel free to reach out again in the comments on this post. I'm happy to assist you further

Thank you for your understanding and cooperation. I'm looking forward to your reply.

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