Devices page in my account does not populate and sometimes gives error

Question

When I try to access the Devices tab in my account to find my bitlocker recovery key, the page will sometimes pop up an error message saying try again later, and sometimes it just sits there and does not show anything but the waiting scroll in the gray boxes. Does this indicate I have no devices saved, or is there an issue with my account?

Answer 1

Hello

This is a temporary server-side issue. It doesn't mean the key is not saved - that we won't know for sure until the page loads. I am seeing quite a few other users from different locales reporting the same issue during the last hour or so. This has happened in the past more than once, and it was always on server side and was temporary. Hopefully it will resolve itself soon.