solitaire shows ads even though i have a paid subscription

Question

solitaire games show ads though i have a paid subscription. Message shown is "problem connecting to the windows store" and to log in. Microsoft windows shows me as logged in.

Answer 1

Welcome Sheree Adams,

I understand how frustrating it can be when Microsoft Solitaire Collection is showing ads even though you have an active premium subscription, and the game reports a problem connecting to the Microsoft Store while Windows shows you as signed in. 

Before proceeding, could you please confirm:  

• Are you signed into Microsoft Solitaire Collection with the same Microsoft account that purchased the subscription? 
• Does the issue occur only in Solitaire Collection, or are other Microsoft Store apps also having sign-in or license issues? 

In the meantime, you can try these steps below to troubleshoot the issue:  

Option 1: Verify the Microsoft Store account  

• Open Microsoft Store
• Select your profile picture and make sure it shows the same Microsoft account used for the Solitaire subscription 

Option 2: Refresh Store licenses  

• Open Microsoft Store 
• Select Library 
• Click Get updates 

Option 3: Sign out and back in  

• Sign out of both Microsoft Store and Microsoft Solitaire Collection 
• Restart the PC 
• Sign back in using the subscription account 

Option 4: Run the Store Apps troubleshooter  

• Open Settings > Update & Security > Troubleshoot > Additional troubleshooters 
• Run Windows Store Apps 

Option 5: Reset Microsoft Store  

• Press Windows + R > type wsreset.exe and press Enter 
• Wait for Microsoft Store to reopen 

I hope the steps above help you deal with your issue.  

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