Office 365 stopped working after IOS update.

Question

Office 365 stopped working asking me to activate. Purchased lifetime subscription 12/21. Just had an update to iMac 26.5.2. Uninstalled then reinstalled to no avail. Says no license found. Have my original license number. How can I initiate a support call?

Answer 1

Where you reinstalled matters. If it’s purchased from Apple, install from App Store.

If you signed up via Microsoft directly, please go to https://www.office.com

Sign into the Microsoft account you used for the subscription. Click on the 9-dot icon on the upper left > More apps.

Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.

https://support.microsoft.com/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658?apid=ets

If it still doesn't work, download the updater https://support.microsoft.com/office/office-for-mac/troubleshoot-microsoft-autoupdate-in-microsoft-365-and-office-for-mac?apid=ets