Microsoft 365 Family Account showing Expired despite paying in May

Question

My Microsoft 365 account is showing expired yet I have an active license. My emails cannot send and receive and my files have been restricted to read only.

Answer 1

Hello!

If the steps I previously provided still doesn't solve the problem and you've already confirmed that your Microsoft 365 Family subscription is Active, you're signed in with the correct Microsoft account, refreshed your license, and updated Office, please try the following additional steps:

1. Repair your Microsoft 365 installation
   • Go to Control Panel > Programs and Features.
   • Select Microsoft 365 and choose Change.
   • Run a Quick Repair first. If the issue persists, perform an Online Repair.
2. Clear cached Office credentials
   • Close all Microsoft 365 applications.
   • Open Credential Manager from the Control Panel.
   • Select Windows Credentials and remove any entries related to MicrosoftOffice, Office, or OneDrive.
   • Restart your PC and sign back in to your Microsoft 365 apps.
3. Check for conflicting Office installations
   • If you have an older version of Office (such as Office 2016, 2019, or 2021) installed alongside Microsoft 365, it can sometimes cause activation conflicts. If applicable, uninstall the version you no longer use and then restart your computer.

Please don't hesitate to post back in the community if the issue persists. If possible, include a screenshot of the error, as it will help me and other community members better understand what's happening and provide more targeted suggestions.

Answer 2

Hi there!

Just to confirm, are you seeing the expired error on the Office apps itself or is it on your Microsoft account page?

If your Microsoft 365 Family subscription shows as Expired even though you renewed it in May, it's possible that your subscription status hasn't synchronized correctly or that you're signed in with a different Microsoft account than the one used to purchase the subscription.

In the meantime, please try the following:

1. Verify Your Subscription Status
   • Sign in to your Microsoft account at https://account.microsoft.com/services.
   • Confirm that your Microsoft 365 Family subscription is listed as Active.
2. Confirm You're Using the Correct Microsoft Account
   • If you have multiple Microsoft accounts, make sure you're signed in to Microsoft 365 apps, Outlook, and OneDrive with the same account that owns the subscription.
3. Refresh Your Microsoft 365 License
   • Open any Microsoft 365 app (such as Word or Excel).
   • Go to File > Account.
   • Sign out of your Microsoft account, close all Office apps, restart your PC, and then sign back in with the account that has the active subscription.
   1. Check for Office Updates
      • In File > Account, select Update Options > Update Now.

If your subscription is shown as Active on the Services & subscriptions page but Office still reports Expired or Unlicensed Product, please follow the troubleshooting steps in Microsoft's official guide:

Unlicensed Product and activation errors in Office. It walks through checking your account, verifying there are no conflicting Office installations, and running the built-in Microsoft 365 activation troubleshooter.