question

DonLee-3539 avatar image
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DonLee-3539 asked ChristyZhang-MSFT commented

outlook attached

My colleague received wording instead of pdf.

office-outlook-itpro
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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

ChristyZhang-MSFT avatar image
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ChristyZhang-MSFT answered ChristyZhang-MSFT commented

Hi @DonLee-3539 ,

Welcome to our forum!

Do you mean that the pdf attachment file is changed to word file when you receive the email and open the attachment? If so, as I know, the default program to open the pdf file will affect that, it’s suggested that you could try to change the file association for an email attachment.

If the above isn't your case, does this issue occur in Outlook client or Outlook web mail? If it's on Outlook client, what's the version of your Outlook? (File > Office Account > About Outlook). please make sure you have upgraded your Outlook to the latest version.

To further confirm whether the problem is related to the outlook client, please try to log in your web mail and check if the attachment can be received correctly.

And does this issue occur with specific sender? If so, please check the sent attachments in sender's Sent Items folder, have the attachment changed? If it is indeed a pdf file in the sender's sent item, considering the issue is related to the attachment itself, please try to contact and send another pdf attachment and check if there're any differences.

In addition, considering the impact of some security software on your computer, It is suggested that you could try to temporarily turn off your security software to check if the issue will be gone.

If the above doesn't work, please provide more information about your issue for out better research.


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Instead of pdf attachment, my colleague received weird wording without any attachment. As per sender, their customers have received the pdf file in order.

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Hi @DonLee-3539 ,

Thanks for your reply!

According to your description, the sender sends an email with PDF attachment to some recipients, other recipients except your colleague can successfully receive the email with PDF attachment, right?

If so, are the other recipients in the same organization as the user? And how does the sender attach the attachment, attach it as a file or insert into email body? If possible, please provide the screenshot of messages with attachments successfully received by other recipients and the screenshot of messages received by your colleague for better research.
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And can your colleague successfully receive messages with PDF attachments from other senders?

To further confirm whether the problem is related to the outlook client, please try to log in web mail and check if the attachment can be received successfully.

If the attachment can be displayed when you check it on web mail, considering the data file or the profile itself damaged, it’s suggested that you could try to create a new profile(control panel>mail>show profile>add) and add the account for testing to check if there are some differences.

If the above isn't your case, please provide more information about your case.

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Hi @DonLee-3539 ,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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