Why must I waste my time typing a question as opposed to speaking with an agent?

R Orlando 5 Reputation points
2026-07-27T21:03:26.42+00:00

When I have a yearly subscription I am paying for, which includes tech support, why do I have to jump through endless feedback loops in an attempt to get an agent????? Don't you think I would have exhausted all options before attempting to call tech support. How stupid do you think your customers are? We all know this is an effort to appease shareholders by increasing the cost per share of MS so who gives a damn about the customers who pay your wages, right?

When I have a question about OneDrive not syncing between devices and nothing suggested online works, please explain to me why I have to type a question online and wait for days to get an answer, which may not work, and still have no solution.

This is utter BS!

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Craig Long 18,525 Reputation points
    2026-07-28T07:26:53.4233333+00:00

    With a Microsoft 365 subscription, it's best to contact support through this link: https://go.microsoft.com/fwlink/p/?LinkId=528676

    When you go to that link, you will see a box like the one below. Explain your problem in detail and ask if you can have an agent call you. Do you see this box at onedrive.live.com?

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