Double charge and then cancellation

Question

Dear Microsoft,

You charged me twice (both payments went through in July) then cancelled my subscription. Fix this issue.

Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems

Log in to your Microsoft account and go to Services & Subscriptions. Do you see the double charges there, and do they have the same description and amount?

If it’s a monthly payment, can you also check if a payment was made last month?

If there wasn’t enough money in your account last month, Microsoft will keep trying to take the payment. That’s why the missed payment and the next one might happen close together and look like a double charge.

See 'I've been charged twice': https://support.microsoft.com/account-billing/i-ve-been-charged-twice-1370f860-c080-419a-8e77-a983389743a5

If you're sure you've been double charged, you can cancel the duplicate subscription by going to Manage Subscription to get the refund: https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you need further help or would like to have this double-checked, I recommend reaching out to Microsoft Support directly so they can look into it. Processing this requires Personally Identifiable Information (PII), which should not be shared here to protect your privacy and security.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.