Unexpected charges on my credit card

Question

Since last month I started seeing additional bills to the usual monthly payment. My latest bill included three bills instead. When I looked into my Microsoft account there is a $ 68.88 as a charge with email address ma.....9(13)@gmail.com. ******@gmail.com is recognizable to me. The other charge is $ 8.47 and this has to do with Minecraft and using the same email address.

What is going on, I started with $5.29 monthly payment and now my payment is growing bigger and bigger. If this issue is not resolved, then I will ask my credit card company to cancel all your payments and I don't want your subscription.

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.