Display name in M365 Outlook changed to incorrect first name.

Question

Display name in my M365 Outlook changed a few days ago (without my input) from Kati (correct) to Katie (INcorrect). How do I change display name back to correct spelling of my name? This is desktop version of Classic Outlook.

Answer 1

@Kati Dougherty said

I went to my subscription account but found nowhere to change the display

On your Microsoft Account profile at https://account.microsoft.com/profile, you don't see [Edit Name]?

If you go straight to Microsoft Account Edit Name ? https://go.microsoft.com/fwlink/?linkid=2196003

Answer 2

Dear @Kati Dougherty,

Based on your description, kindly try these steps:

First, check what type of account you have

In Classic Outlook > go to File > Account Settings > Account Settings

Look at the Type column for the affected account.

1> If the account type is Microsoft Exchange

You generally cannot change the display name directly in Outlook. Please contact your IT Admin to change your display name. How do I find my Microsoft 365 admin? - Microsoft Support

2> If the account type is POP3 or IMAP

In Classic Outlook, go to File > Account Settings > Account Settings

Select the account > Change

In the Your Name field, replace Katie with Kati

Click Next > Done

Restart Outlook and send yourself a test email. Change the display name that email recipients see in classic Outlook | Microsoft Support

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

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