Applied Skills Assessment Progress Not Recorded Due to Lab Error (Resuming Issue)

Question

Hi Team,

I attempted the Microsoft Applied Skills assessment: Streamline business workflows with AI chat today (July 28, 2026).

During the assessment, the lab environment got stuck on the "Resuming" state and later showed "Still scoring" for a long time. Upon refreshing, the system did not record today's attempt at all and instead showed my previous failed attempt from July 20, 2026.

Since I have completed the tasks but the system failed to score it due to a technical glitch, could you please check the lab logs for my session today or reset my attempt so I don't have to wait for the retake cooldown?

My Profile URL: [https://learn.microsoft.com/en-us/users/arivazweena-8025/](https://learn.microsoft.com/en-us/users/arivazweena-8025/)

Answer 1

This is a community forum not support, try Microsoft Credentials support https://aka.ms/credentials-support

Answer 2

Thank you for asking this question on the Microsoft Q&A Platform.

Microsoft Certification / Exams / Learn is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

Microsoft Certification - Vouchers/Discounts: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer

Pearson VUE Support:

Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx

Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact

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