Microsoft Rewards telling me to join game pass ultimate for more earning potential... I have Ultimate already.

Question

I went to collect my points for the day and everything is reduced. All my bonuses for being a Game Pass Ultimate member are gone and it's telling me to join Game Pass Ultimate. Problem is, I AM an Ultimate subscriber. Have been for as long as it's been around. This wasn't an issue last week. Any reason as to why this is?

Answer 1

Hi there!

Based on your description, Microsoft Rewards is prompting you to join Game Pass Ultimate even though you already have an active subscription, and the Ultimate-exclusive Rewards benefits are no longer appearing.

As a first step, try I suggest to try refreshing your sign-in:

1. Refresh your sign-in
   • Sign out of the Xbox app and the Microsoft Rewards page.
     • Restart your device, then sign back in using the same Microsoft account associated with your Game Pass Ultimate subscription.
       • You can also try accessing the Rewards dashboard from an InPrivate/Incognito browser window to rule out a caching issue.
2. Contact Microsoft Rewards Support
   • If the issue continues, I recommend contacting the Microsoft Rewards Support team. They have the appropriate tools to investigate issues related to Rewards eligibility and Game Pass benefit recognition.
   • You can submit a support request here: https://rewards.bing.com/support

As a fellow member of the Microsoft Community, we don't have access to users' accounts or Microsoft Rewards data, so we're unable to verify what is causing the behavior or make changes to your Rewards profile. The Microsoft Rewards Support team is best equipped to review your account and assist further for such concerns.