how to connect a mouse

Question

How to connect HP mouse, 9CP1230WYN, by Bluetooth

Thanks

Answer 1

Welcome T KHUMALO,

I understand how frustrating it can be when you would like to connect your HP mouse (9CP1230WYN) using Bluetooth. 

Before proceeding, could you please confirm:  

• Which version of Windows are you using (Windows 10 or Windows 11)? 
• Do you see a Bluetooth pairing button or switch on the bottom of the mouse? 

In the meantime, you can try these steps below to troubleshoot the issue:  

Step 1: Turn on the mouse  

• Make sure the batteries are installed correctly. 
• Switch the mouse on. 

Step 2: Put the mouse into pairing mode  

• Press and hold the Bluetooth or Connect button for a few seconds until the indicator light starts blinking. 

Step 3: Open Bluetooth settings  

• Open Settings. 
• Go to Bluetooth & devices. 
• Make sure Bluetooth is turned on. 

Step 4: Add the mouse  

• Select Add device. 
• Choose Bluetooth. 
• Wait for the HP mouse to appear in the list. 

Step 5: Complete pairing  

• Select the mouse when it appears. 
• Follow any on-screen prompts to finish the connection 

Step 6: If the mouse does not appear  

• Restart Bluetooth on the PC. 
• Remove the mouse from paired devices if it was previously connected. 
• Try pairing again.  

If you cannot find a Bluetooth button on the mouse, please let me know. Some HP wireless mouse models use a USB receiver (dongle) instead of Bluetooth and will not appear in the Bluetooth device list. 

I hope the steps above help you deal with your issue.  

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Answer 2

Hi,

So, the mouse doesn't appear when you try to connect it—what is the exact model of the mouse?

Thanks.