Microsoft Bookings custom fields are selected but not appearing on the booking form

Question

Hello,

I created a Shared Booking Page in Microsoft Bookings and added two custom fields to a service:

• Company Name
• Job Title

Both fields are selected and marked as required under the service’s Customer information settings. However, they do not appear on the customer-facing booking form.

I have already tried the following:

• Saved the custom fields and the full service settings
• Opened the published booking page in an incognito/private window
• Tested the direct link for the service
• Created a completely new test service with a new custom field
• Waited and refreshed the page
• Tested using a different browser

The built-in fields, such as email, phone number, and notes, appear normally, but none of the custom fields appear.

Is this a known Microsoft Bookings issue, or is there another setting required for custom fields to display?

I have attached screenshots showing:

1. The custom fields selected and marked as required
2. The customer booking form where the fields are missing

Thank you.