Issue with the website, can't change my exam date

Question

Hello,

I can't modify the exam date of my az104 exam because the website does not let me submit this page
https://learn.microsoft.com/en-us/credentials/certifications/schedule-through-pearson-vue?action=1

when I press the button submit it loads and then doesn't goes to the next page and there is no error message on the page

What is the issue?
Thanks

Answer 1

This is a community forum not support, contact Pearson Vue, the exam provider, https://home.pearsonvue.com/microsoft/contact

Answer 2

Use one of these supported paths immediately:

1. Try rescheduling from the certification dashboard instead of the stuck Learn page. Existing exam appointments can be rescheduled or canceled through the certification dashboard.
2. If the page still does not complete, contact Pearson VUE Support directly to reschedule.
3. If the issue appears to be with the Learn site flow, use Microsoft Credentials support.

Relevant policy and limits:

• Exams can be scheduled no more than 90 days in advance.
• A maximum of two Microsoft Certification exams can be scheduled at a time through Pearson VUE.
• If rescheduling or canceling is done at least 24 hours before the appointment, fees are waived under the temporary policy described in the provided documentation.
• If an exam is canceled or rescheduled with less than 24 hours' notice, the entire exam fee is forfeited.

If the page is failing with no error, the only supported guidance in the provided material for registration/site issues is to retry in a private/InPrivate browser window. If registration continues to fail, open the browser console with F12, retry, and capture a screenshot of any console error for support.

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References:

• An Important Update on Microsoft Training and Certification
• Register and schedule an exam
• Troubleshooting common training issues in Microsoft Learn
• Azure certificate reschedule page showing error - Microsoft Q&A
• How do I reschedule my exam? - Microsoft Q&A