BitLocker Recovery Key ID

Question

Dear Microsoft Support Team,

I am requesting assistance with a BitLocker recovery key issue on my ASUS Windows laptop.

My device appears correctly under my Microsoft account, confirming that I am signed into the account associated with the device. However, when I check the BitLocker recovery keys section, no recovery key is available for this device.

The BitLocker Recovery Key ID shown on my laptop is:

(PII Removed).

Device details:

Manufacturer: ASUS

Operating System: Windows 11

BitLocker Status: Locked

Encryption Method: XTS-AES 128

I have verified that the device is listed in my Microsoft account, but the corresponding BitLocker recovery key is missing. I would like assistance understanding why the recovery key is not appearing and whether there is any way to locate or recover it.

Please let me know if you require any additional information to verify ownership of the device.

Thank you for your assistance.

Kind regards, Katlego Nyatso

Answer 1

If your drive is encrypted with Bitlocker, the only place the Bitlocker Recovery key is automatically stored is on the associated Microsoft account on the link below, be sure to check any Microsoft account that may have been used on the PC and also any work or school account that may be linked to the PC.

(Note, even if your device does not show on the Microsoft account, the Bitlocker Recovery Key may still be available on this link)

https://account.microsoft.com/devices/recoverykey

Are you able to find the Bitlocker Recovery Key on any account that may have been used or linked to the laptop?

If not, do you have a safe backup of your files, or use a cloud service like OneDrive to sync your files online.