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Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
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Hi,
Could you please provide more details about the issue?
If you mean the account has not been accessed for more than 2 years, unfortunately Microsoft has a policy to permanently close Microsoft accounts that have been inactive for over 2 years, and they cannot be reactivated.
What is the exact error message you receive when you try to sign in?