How to fix my pen's charging capacity on my fully functional keyboard?

Question

my surface pro 8 pen stopped charging. I plugged it in my wife's surface pro 8 and it worked. It fully charged, the little white light comes on only when it's in her computer not mine. I think it's the keyboard issue because it works only on her keyboard even when I put her keyboard on my surface. It doesn't work when I do the opposite my keyboard on her surface, no light and no charge?

Answer 1

Remove the keyboard and inspect the pen charging slot.

Look for dust, debris, or damage.

Clean the contacts gently with a dry microfiber cloth.

Make sure the pen snaps into place correctly.

The magnets should pull it into the correct charging position.

Check the keyboard connector.

Inspect the contacts where the keyboard attaches to the Surface for dirt or bent pins.

Install any pending Windows and Surface firmware updates.

Although this is unlikely to fix a charging circuit that has failed, it's worth ruling out firmware.

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If the keyboard no longer charges any compatible Surface Slim Pen while other keyboards do, the keyboard's charging hardware has most likely developed a fault. Unfortunately, the charging components aren't user-repairable.

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If the keyboard is under warranty

You can contact Microsoft Support to see if the keyboard is eligible for replacement. If it's out of warranty, replacement is usually the only practical solution.

Answer 2

Since the pen charges on the other keyboard and does not charge on the original keyboard even when attached to a different Surface, the fault is with the keyboard charging tray or its connection, not the pen.

Try this sequence on the Surface that uses the non-working keyboard:

1. Detach the Surface Pro Keyboard.
2. Select Start > Power > Shut down and wait for the Surface to turn off.
3. Press and hold the power button for 20 seconds. If the logo appears earlier, keep holding until it appears again.
4. Reattach the keyboard.
5. Press Caps and Fn to confirm the keyboard is receiving power and working.
   • If the keyboard itself is not receiving power, submit a service order for the keyboard.
6. Place the Slim Pen in the keyboard storage tray and check for the white fading LED, which indicates charging.

Then check for firmware and driver updates:

1. Connect the charging accessory to the Surface.
2. Place the pen in the storage area.
3. Open the Surface app and expand Help & support.
4. If updates are available, select Check for updates to open Windows Update and install them.
5. Restart if required, then test charging again.

LED behavior to watch for:

• White fading in and out: docked and charging.
• Amber and white flashing: charging accessory needs an update.
• No LED on the original keyboard but charging works on the other keyboard: the original keyboard is the likely failed component.

If the keyboard keys and trackpad still work but the pen still only charges on the other keyboard after the reset and updates, submit a service order for the original keyboard.

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• Fix problems with charging Surface Slim Pen
• Fix problems with charging Surface Slim Pen
• Fix problems with charging Surface Slim Pen