Recording - no audio no video

Question

Recording - no audio no video

Alexandra Liu 0

I have the permission to record the sessions and I'm the organizer of sessions. For the sessions when I was away, I turned on the automatically record and transcribe function, so I didn't attend the meeting, but there are few people joined the meeting via Teams. The recording has no audio and video, could you please instruct me how could I fix this or does that mean I need to attend the meeting as organizer to record properly?

Ruby-N 13,320 Reputation points Microsoft External Staff Moderator

2026-07-30T16:57:34.18+00:00

Good day Alexandra,

I hope everything is going well on your end.

I am following up on the support thread that has been discussed and wanted to check whether the information shared in my previous response helped address the issue you were experiencing.

If you have additional questions, please feel free to reach out at any time. I would be happy to assist further as needed.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.
Alexandra Liu 0 Reputation points

2026-07-30T17:03:53.9933333+00:00

Hi Ruby,

Thanks for your reply. That's very helpful, but unfortunately actually it's neither of the case mentioned by you, I've turned on the auto recording function, and there were few internal people joined the meeting. So I'm not sure the cause of the issue. Additionally, just for more information, I have one meeting scheduled today as well with auto recording enabled with myself presented in the meeting, the recording worked well, so wondering if I need to join the meeting to make sure the auto recording would work properly?
Ruby-N 13,320 Reputation points Microsoft External Staff Moderator

2026-07-30T17:40:08.4966667+00:00

Dear Alexandra,

Thank you again for reaching out and for keeping me updated on your situation.

According to Microsoft documentation, you don't need to join every meeting as the organizer for automatic recording to work. If Record and transcribe automatically is enabled, the recording should start when the meeting begins.

However, participants waiting in the lobby won't trigger the recording, so someone must first join and be admitted to the meeting.

Since your other meeting worked as expected with the same setting while you were presenting, I recommend joining briefly at the start of the meeting or assigning a co-organizer to confirm that the recording has started successfully.

I haven't been able to reproduce the issue in my test environment, and I don't have access to the backend system to verify whether this is a product issue. If the issue continues, especially in meetings where you aren't presenting, I recommend sharing the affected meeting details with your organization's IT administrator. They can review the issue and contact Microsoft Support through the Microsoft 365 admin center for additional investigation.

1 answer

Your answer

Ruby-N 13,320 Reputation points Microsoft External Staff Moderator

2026-07-30T16:57:34.18+00:00

Good day Alexandra,

I hope everything is going well on your end.

I am following up on the support thread that has been discussed and wanted to check whether the information shared in my previous response helped address the issue you were experiencing.

If you have additional questions, please feel free to reach out at any time. I would be happy to assist further as needed.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.
Alexandra Liu 0 Reputation points

2026-07-30T17:03:53.9933333+00:00

Hi Ruby,

Thanks for your reply. That's very helpful, but unfortunately actually it's neither of the case mentioned by you, I've turned on the auto recording function, and there were few internal people joined the meeting. So I'm not sure the cause of the issue. Additionally, just for more information, I have one meeting scheduled today as well with auto recording enabled with myself presented in the meeting, the recording worked well, so wondering if I need to join the meeting to make sure the auto recording would work properly?
Ruby-N 13,320 Reputation points Microsoft External Staff Moderator

2026-07-30T17:40:08.4966667+00:00

Dear Alexandra,

Thank you again for reaching out and for keeping me updated on your situation.

According to Microsoft documentation, you don't need to join every meeting as the organizer for automatic recording to work. If Record and transcribe automatically is enabled, the recording should start when the meeting begins.

However, participants waiting in the lobby won't trigger the recording, so someone must first join and be admitted to the meeting.

Since your other meeting worked as expected with the same setting while you were presenting, I recommend joining briefly at the start of the meeting or assigning a co-organizer to confirm that the recording has started successfully.

I haven't been able to reproduce the issue in my test environment, and I don't have access to the backend system to verify whether this is a product issue. If the issue continues, especially in meetings where you aren't presenting, I recommend sharing the affected meeting details with your organization's IT administrator. They can review the issue and contact Microsoft Support through the Microsoft 365 admin center for additional investigation.

Answer 1

Good day Alexandra, and I appreciate the clear explanation of your concern.

Just to gently clarify before we go any further, this is a user‑to‑user support forum. I don’t have the ability to access or investigate individual accounts because this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, do not have access to internal systems or the ability to directly take action on Microsoft product features. However, I truly hope I can help review your situation, offer some guidance, and support you in finding the right next steps as best as possible.

The organizer doesn't need to be present for a Teams recording to work. However, the recording can only include content captured during the meeting, so if no audio, video, or shared content was recorded, the file may appear blank. This can also happen if only guest or anonymous users joined while no internal user was present.

Unfortunately, if the recording has already been processed without audio or video, Teams cannot recover the missing media content.

Please see the following workarounds that will help you verify the issue:

Option 1: Verify who joined the meeting

Please confirm whether at least one internal user from your organization joined the meeting.

Open the meeting attendance report from Teams.

Review the participant list.

Confirm whether at least one participant from your organization joined during the meeting.

Check whether the attendees remained connected for the duration of the meeting.

Option 2: Verify the automatic recording setting

Please confirm that automatic recording was enabled for the specific meeting occurrence.

Open Teams Calendar.

Open the affected meeting.

Select Meeting options.

Verify that Record and transcribe automatically was enabled.

If this was a recurring meeting, confirm that the setting was applied to the entire series and not only to a single occurrence.

Option 3: For future meetings when the organizer cannot attend

To reduce the likelihood of similar issues, consider the following approach:

Ensure at least one internal user joins the meeting.

Assign a co-organizer or presenter from your organization when appropriate.

Ask participants to confirm that recording has started after joining.

Have participants briefly unmute and speak at the beginning of the meeting.

If visual content is important, ask participants to turn on their camera or share content during the session.

These checks can help confirm that meeting content is actively being captured.

Option 4: Contact Microsoft Support

If the issue still persists after trying the steps above, I recommend reaching out to your IT administrator to create a support ticket via Microsoft 365 Admin Center > Support > Help & Support for further backend investigation. In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

If you have any questions or need further support, please don’t hesitate to reach out at any time.

Thank you for your patience and understanding.

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