Microsoft for Startups verification stuck 11 business days (past 7-day SLA) — credits expire 1 Aug — SR 2607210030007082

Question

I submitted my Microsoft for Startups business verification on 11 July 2026. The verification panel has shown "We are reviewing your startup verification. Check back in a few days" continuously since 13 July — 15 days now, with no change and no error message displayed.

Microsoft's own portal states that most verifications complete within 7 business days. As of today, 28 July, that is 11 business days.

Support case SR 2607210030007082: I opened it on 21 July. On 22 July a support engineer requested documents, which I provided the same day. On 24 July the engineer confirmed the documents were received and said an internal team was engaged, estimating 3 to 5 business days. I have had no update since.

The time-critical part: my existing Azure credit balance expires on 1 August 2026, before the review is guaranteed to finish. I have twice asked for the balance to be extended or reissued so it is not lost during Microsoft's own review window, with no response to that specific request.

Two things would resolve this. First, progressing the business verification for SR 2607210030007082. Second, extending or reissuing the existing credit balance before it expires on 1 August, independent of the verification outcome.

Company: ATLAST TECHNOLOGIES (SMC-PRIVATE) LIMITED, SECP-incorporated, CUIN 0339717. Product: TheGitAI, an AI developer tool published on npm. I can provide the account email and incorporation documents privately to any Microsoft staff who can locate the case. Thank you.