Family Group

Question

I was in a Family group and I left, but now it still says I need permission to download or access certain sites. I am 18 and it no longer says I am in a Family group on both mine and parents computers.

Answer 1

Hi,

I'd be happy to work with you on this issue. I will walk through a few steps with you. Some of these are just to help figure out what is wrong, not to fix it right away. So if nothing changes after a step, that is normal. I will keep going until we solve it.

To remove the Family restrictions, you must be on an administrator account instead of a standard account. Ensure the same.

On Microsoft Edge, go to https:⁠//aka.ms/familyverify.and verify the onscreen prompt.

#3:

In the Windows search, 

Type cmd, right-click it, and choose Run as Administrator.

Execute this command:

schtasks /run /tn "Microsoft\Windows\Shell\FamilySafetyRefreshTask"

Restart your computer.

I look forward to hearing from you to get the results of the troubleshooting.