Artifact Signing Account - Identity Validation Time

Question

Artifact Signing Account - Identity Validation Time

Project Crown 0

Trying to see what is causing my validation for my identity for my signing account to be heldup:

Identity validation id:
41fe7b69-a50f-4424-85b6-b75fccf9b6ef

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Answer 1

Allan Solomon Mejia 3,510

Hello @Project Crown

The identity validation process for an Artifact Signing Account is handled by Microsoft's validation service, and the turnaround time can vary depending on the verification results and whether any additional manual review is required. Unfortunately, the validation ID itself isn't something the community can use to check the status.

If your validation has been pending longer than expected (for example, several business days), I'd recommend opening a support request with Microsoft so they can investigate the status of your identity validation. When contacting support, include your Identity Validation ID and the email address associated with your signing account.

You can also review the official documentation for creating and managing Trusted Signing accounts, as well as the support options:

Microsoft Trusted Signing documentation: https://learn.microsoft.com/azure/trusted-signing/
Azure Support: https://azure.microsoft.com/support/create-ticket/

If you can share how long the validation has been pending (hours, days, or weeks), the community may also be able to tell whether your experience is within the normal processing window.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.

Project Crown 0 Reputation points

2026-07-28T21:09:34.6766667+00:00

It has been several business days and how do I open a ticket without subscribing to a paid tier?
Allan Solomon Mejia 3,510 Reputation points

2026-07-28T21:32:34.59+00:00
You don't need a paid Azure Support plan just to open a support request for Microsoft Trusted Signing.

Since this is a service onboarding/validation issue, you can submit a support request from the Trusted Signing resource (or the Azure portal) under the appropriate service category. Microsoft also provides support for account validation and onboarding issues without requiring a paid technical support plan in many cases.

If the portal is prompting you to purchase a support plan, try these steps:

Open the Help + support blade in the Azure portal and create a new support request.

Select Trusted Signing as the service (if available).

Choose the Account/Subscription or Service and subscription limits (quotas) category, depending on the options presented.

If you still can't submit a ticket, it may be a tenant or subscription limitation. In that case, I'd recommend posting in the Azure Support forum with your subscription type (Pay-As-You-Go, Visual Studio, CSP, etc.), as that can affect the available support options.