access to another one drive account

Question

I have ben given details of a one drive account (not my own) but when I try to log in I am told that I will be sent a code. This, however, is being sent to the account that I cannot access therefore I am stuck. How do I resolve this?

Answer 1

Hi Niv,

I Hope you have the consent of the person you are trying to unlock the account. What happened to the account which you cannot access?

Do you see any option like one that says you can sign in with another method, such as a code sent to your phone or an authenticator app?

Run the sign in helper tool:

https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-account-sign-in-helper

If nothing works, file the recovery form:
https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

I look forward to hearing from you to get the results of the troubleshooting.