SharePoint Access unexpected error

Question

Hi! I have an access to the sharepoint of the [Moderator note: Personally Identifiable Information removed]. I was trying to access it in a place with very bad connection, which resulted in a few attempts in a row. Now, when I am trying to access the website from anywhare I get the "Something went wrong" message. Technical details link does not open. I had multiple IDs and times, but this is the most recent one:

Correlation ID: [Moderator note: Personally Identifiable Information removed]

Date and Time: 7/28/2026 9:51:59 AM

I can still access the portal from my phone, but if I try to open files from the portal in my Mobile Word application it sends me back to login.miscrosoft.com/device. I go there, do every step, insert the code. the desktop approves the access, but the phone just reloads the new code.

IT team of [Moderator note: Personally Identifiable Information removed] hard to access/.

Best,

Evgeniia

Answer 1

Hi Evgeniia, 

Thank you for reaching out and for sharing your concern. 

I’m sorry you are experiencing this issue, especially after completing the device sign in process several times. The “Something went wrong” message is a general SharePoint error indicating that the access request could not be completed, but it does not identify the exact cause. 

To resolve the issue, please follow these steps: 

1. Open a private browser window 

Open a private or InPrivate browser window, access the SharePoint site, and sign in with your university work or school account. This helps rule out stored browser data or an existing sign in session. 

2. Contact your IT administrator 

• If the error continues or the mobile sign in process keeps returning to a new device code, contact your organization’s IT administrator and provide the correlation ID and timestamp from the original error message. 
• Ask your organization's IT administrator to open the Microsoft Entra admin center and select Entra ID > Monitoring & health > Sign in logs. They can filter by your account, the relevant date and time, and Failure, then open the failed attempt to review the failure reason and additional details. 

3. Contact Microsoft Support 

If your IT admin needs a deeper investigation, the best next step would be to open a support ticket with Microsoft via the admin center. A technical support engineer can then initiate a remote session, review backend settings, and run diagnostics. If needed, they can escalate the case to specialized engineering teams who are well-equipped to perform advanced troubleshooting and provide targeted solutions.  

   

As moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps point you in the right direction, and we're always here to assist as much as we can within our scope.  

   

For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin.      

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

 

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.  

If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.  

Thank you for your patience and understanding. I look forward to continuing the conversation.

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