I have a Mac OS 10.14.6 and none of my Mircosoft product such a Excel and Word are not working,

Jeff Ferrazzano 0 Reputation points
2026-07-28T17:36:11.35+00:00

It requests I login and I already have subscription and it gives an error and does not let me continue

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. EmilyS726 255.9K Reputation points Independent Advisor
    2026-07-28T18:09:50.05+00:00

    if your macOS is below 12, Office products will now enter reduced functionality mode. In other words, the OS is too old to receive the licensing update the Office now requires. Sorry.

    This is an update that occured on July 13th and Microsoft shared it here: https://support.microsoft.com/office/update-microsoft-365-or-office-on-your-macos-or-ios-device-f418ae5d-bb5f-4078-b3d9-9340f5dd084e?apid=ets

    If your device cannot update its OS to at least 12, your options will be: Use the web version or an alternative like LibreOffice. And you want to cancel your subscriptions.

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