Annual Subscription Rewewal from Unknown MS Account

Question

My Office 365 Family subscription upcoming annual renewal charge will be merchant blocked by Credit Card company.

I would prefer to cancel this subscription by appropriate methods, the only known MS Account associated with the owner of the credit card account indicate that NO subscriptions have been purchased. I have received no receipts for past renewals.

Please advise.

Answer 1

Hey there! Nice to meet you!

Based on your description, the subscription is active on a different account.

Kindly follow the guide on the official Microsoft website to investigate the details and locate the subscription from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the charge:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Select "Contact Support" > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, the owner of the payment card will need to contact their financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

They may also need to have their card blocked and request a new one.

Please let me know if you need anything else.

Best regards,

Darhyl